Have a question about Kredua?
Our help center gathers the answers to the questions we get most often, so you can sort things out in a few minutes.
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Before you write: quick answers
Did Kredua approve my card or loan?
No. Kredua does not approve, decline or process applications. If you applied through a link on our site, the decision and the account belong to the issuer or lender named on the page; please contact them directly with your application reference.
I received an email that looks like it is from Kredua
We only send email to people who signed up through one of our forms, always from an address ending in @kredua.com.br, and every message has an unsubscribe link. We never ask for passwords, Social Security Numbers or payment. If something looks off, forward it to [email protected] and we will check it.
A fee, rate or requirement on a page is out of date
Tell us which page and what changed. We verify against the issuer’s official disclosures and update the text, usually within a few business days.
Partnerships and advertising
Issuers, lenders and agencies can write to [email protected] with ‘Partnership’ in the subject line. Editorial content is not for sale; commercial relationships are disclosed on every page where they apply.
Privacy requests
To access, correct or delete your personal information, or to opt out of the sale or sharing of your data, email [email protected] or use the instructions in our Privacy Policy. We respond within 45 days, as required by the California Consumer Privacy Act.