Have a question about Kredua?
Our help center gathers the answers to the questions we get most often, so you can sort things out in a few minutes.
Contact
Want to talk directly to our team?
Frequently asked questions
Is Kredua a bank or a lender?
No. Kredua is an information website. We review products from banks and financial institutions licensed by Bangladesh Bank and take you to their official pages. We will never ask you to deposit money, pay a processing charge or share your banking passwords or OTP codes.
Why am I receiving emails from Kredua?
Because at some point you left your name and email address in one of our quizzes and agreed to receive our recommendations. Every email carries an unsubscribe link that works with a single click; the unsubscription takes effect within 24 hours at most.
How do I unsubscribe or delete my data?
Use the “unsubscribe” link in any email, or write to [email protected] from the address you registered with. You can also ask to access, correct or delete your personal data at any time; we answer within 15 days.
What should I do if I receive a suspicious message using the Kredua name?
Kredua only sends emails from addresses ending in @kredua.com.br and never asks for passwords, verification codes or payments. If you receive a message that does, do not reply, do not open attachments and forward it to [email protected] so that we can report it.
Did Kredua approve or reject my card or loan?
Neither. The application, the CIB check and the decision belong to the bank named on the page. If you applied through a link on our site, contact that bank with your application reference; Bangladesh Bank’s customer service department (FICSD) also takes complaints from bank customers on its hotline 16236.
Do you have a relationship with the banks you review?
In some cases there is an affiliate agreement under which we receive a commission if you take out a product through one of our links. We explain it on the “About Us” page and it does not influence the content of the reviews.
How can I propose a partnership or a correction?
Write to [email protected] or use the form on this page. We read every message and usually reply within two working days.