Have a question about Kredua?
Our help center gathers the answers to the questions we get most often, so you can sort things out in a few minutes.
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Want to talk directly to our team?
Before you write: quick answers
Did Kredua approve my card or loan?
No. Kredua does not approve, decline or process applications. If you applied through a link on our site, the decision and the account belong to the bank or credit provider named on the page; please contact them directly with your application reference.
I received an email or SMS from Kredua. Why?
Because at some point you left your name and email address in one of our quizzes and agreed to receive our recommendations. Every email carries an unsubscribe link that works with one click; the removal takes effect within 24 hours, as section 69 of POPIA and section 45 of the ECT Act require.
How do I unsubscribe or delete my data?
Use the “unsubscribe” link in any email, or write to [email protected] from the address you registered with. You can also request access to, correction of or deletion of your personal information through that address; we respond within a reasonable time and in any case within 30 days.
I got a suspicious message that uses the Kredua name
Kredua only sends email from addresses on the kredua.com.br domain and never asks for passwords, one-time PINs, bank logins, deposits, “release fees” or any payment. If a message does, do not reply, do not open attachments and forward it to [email protected] so we can report it. Advance-fee loan scams are common in South Africa: a registered credit provider never asks you to pay before paying out a loan.
Is a fee, rate or requirement on a page out of date?
Banks reprice every year and rates move with the repo rate. If you find a figure that no longer matches the official page, tell us which post and what the official page shows; we correct it and date the change.
Are you connected to the banks you review?
In some cases there is an affiliate agreement under which we receive a commission if you take a product through our link. We explain this on the About Us page and it does not influence the content of the reviews. The application, the affordability assessment and the approval are always the institution’s.
How to reach us
- General questions, corrections and partnerships: [email protected]
- Privacy, access, correction or deletion of personal information (Information Officer): [email protected]
- Post: RR Digital, Rua Balbino Bento da Silva, 02, União dos Palmares/AL, 57800-000, Brazil
We reply within two business days. We cannot help with the status of an application, a card that has not arrived or a loan payout: only the bank can, and its contact details are on the product page.