Have a question about Kredua?
Our help center gathers the answers to the questions we get most often, so you can sort things out in a few minutes.
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Before you write: quick answers
Is Kredua a bank, a credit union or a lender?
No. Kredua is an information site. We review products from institutions that operate in Canada and send you to their official websites. We will never ask you to deposit money, pay a processing fee or share passwords, PINs or verification codes from your bank.
Did Kredua approve or decline my card or loan?
No. Kredua does not receive, process or decide applications. If you applied through a link on our site, the decision and the account belong to the issuer or lender named on the page; please contact them directly with your application reference.
Why am I receiving emails from Kredua?
Because at some point you left your name and email address in one of our quizzes and gave express consent to receive our recommendations, as required by Canada’s Anti-Spam Legislation. Every email carries a one-click unsubscribe link; the removal takes effect within 24 hours, well inside the 10 business days the law allows.
How do I unsubscribe or delete my data?
Use the “unsubscribe” link in any email, or write to [email protected] from the address you registered with. You can also ask to access, correct or delete your personal information, or to receive a copy of it, by the same channel; we answer within 30 days, as PIPEDA and Quebec’s Law 25 require.
I received a suspicious message that uses the Kredua name
Kredua only sends email from addresses on the kredua.com.br domain and never asks for passwords, verification codes, deposits or payments. If you receive a message that does, do not reply, do not open attachments and forward it to [email protected] so we can report it.
Are you connected to the institutions you review?
In some cases there is an affiliate agreement under which we receive a commission if you take a product through one of our links. We explain this on the “About Us” page and it does not influence the content of the reviews. The application, the assessment and the approval are always the institution’s.
I found an error or an outdated rate
Thank you. Send us the page address and what you believe is wrong, ideally with a link to the issuer’s official page. We check and update the review, and we credit corrections when the reader agrees.
Partnerships and advertising
Institutions, affiliate networks and advertisers can write to [email protected]. We answer within two business days. Editorial content is never for sale, and any commercial relationship is disclosed to readers.
Can I write in French?
Oui. Vous pouvez nous écrire en français; nous répondons dans la langue de votre message.