Have a question about Kredua?
Our help center gathers the answers to the questions we get most often, so you can sort things out in a few minutes.
Contact
Want to talk directly to our team?
Frequently asked questions
Is Kredua a bank or a lender?
No. Kredua is an information portal. We review products from institutions operating in Pakistan and take you to their official websites. We will never ask you to deposit money, to pay a processing fee or to share passwords, PINs, OTPs or card details.
Why am I receiving e-mails from Kredua?
Because at some point you left your name and e-mail address in one of our quizzes and agreed to receive our recommendations. Every e-mail carries a one-click unsubscribe link; the removal takes effect within 24 hours at most.
How do I stop the e-mails or delete my data?
Use the “unsubscribe” link in any e-mail, or write to [email protected] from the address you registered with. Through the same channel you can ask for access to, correction of or deletion of your personal data; we answer within 15 days.
I received a suspicious message using the Kredua name
Kredua only sends e-mails from addresses on the kredua.com.br domain and never asks for passwords, verification codes, deposits or payments. If a message does so, do not reply, do not open attachments and forward it to [email protected] so that we can report it. Cyber fraud can also be reported to the FIA’s cybercrime wing.
Are you connected to the banks you review?
In some cases there is an affiliate agreement under which we receive a commission if you take out a product through one of our links. We explain this on the “About Us” page and it does not influence the content of the reviews. The application, the assessment and the approval always belong to the bank.
Can you help with a complaint against a bank or a loan app?
We are not an authority or an intermediary, but we can point you in the right direction: complaints against banks go first to the bank’s own complaint desk and then to the Banking Mohtasib Pakistan, which is free; complaints against non-bank lenders and loan apps go to the Securities and Exchange Commission of Pakistan. If you suspect fraud or harassment, keep the evidence and report it to the FIA.
How do I propose a partnership or a correction?
Write to [email protected] or use the form on this page. We read every message and normally reply within two working days.